Due to the massive range of topics covered in the eLearning we provide, some of our content is hosted by a third party. These courses communicate with the third party host’s servers to track the progress and time spent on the courses, so that the CPD log on your SkillsServe account is updated correctly. The purpose of this guide is to ensure that you are able to access the learning and that the content functions as it should so you can use SkillsServe as normal.
As with all our eLearning, your computer needs to meet the specifications for using the system (these can be found in the guide, “Minimum Technical Requirements”) and courses need to be exited properly, using the “Exit” or “X” button within the course, rather than the red cross for the browser window. Provided all of these conditions are met then you will be able to progress with your learning.
The courses that are hosted by the third party are as follows:
Management & Leadership
An overview of performance appraisal.
Attracting candidates and producing Job advertisements.
Candidate references and selection.
Job analysis, job descriptions and person specifications.
Preparing for the appraisal.
Shortlisting candidates and Interview techniques.
SMARTER objectives for managers.
Supervisory and managerial leadership.
The appraisal discussion.
The recruitment process - an overview.
The role of the coach v2.
Your leadership style and effectiveness.
A background to body language.
An introduction to listening
An introduction to negotiation.
Becoming a better listener.
Conducting effective meetings.
Creating SMARTER objectives.
Dealing with time-wasting situations.
Improve your self-esteem.
Introduction to meetings and meeting types.
Introduction to persuading and influencing.
Listening skills: An Introduction to Listening.
Measure your self-esteem.
Meeting behaviour and dealing with problem characters.
Meeting planning and preparation
Negotiation strategies 1: Strategy Basics.
Negotiating strategies 2: Psychological strategies.
Organising your time.
Planning your time.
Presentations 1 - preparing for the presentation.
Presentations 2 - the presentation.
Purpose and goals of time management.
Questioning - unproductive questions.
Questioning - using closed questions.
Questioning - using open questions.
Questioning - using probing questions.
Questioning - Why are questions Important?
Removing the barriers to listening.
Silent selling - using body Language in sales.
Silent speech - understanding body language.
The persuasion process.
Time saving tips and technology.
Using body language in the workplace.
Using open questions
Your confidence profile
Your personality profile.
Avoiding and dealing with age discrimination.
Avoiding and dealing with disability discrimination.
Avoiding and dealing with race discrimination.
Avoiding and dealing with sex discrimination.
Avoiding and dealing with sexual orientation discrimination.
Diversity, equality and discrimination.
Equal opportunities in the workplace: Parents in Employment.
Equal opportunities in the workplace: Recruitment and selection.
Freedom of Information Act 2000.
Handling stress at work - a guide for managers and staff.
Handling violence and aggression at work.
Harassment and victimisation.
Lone worker types and typical risks.
Lone working - hazards and risks.
Personal safety in other people's homes and premises.
Preventing bullying in the workplace.
Health and Safety
An Introduction to health & safety at work.
An Introduction to managing health and safety.
Asbestos basic awareness.
Avoiding slips trips and falls.
Display screen equipment and workstation safety.
Fire safety and evacuation.
Hand hygiene - A video guide to effective hand washing.
Introduction to risk assessment.
Protecting the environment at work and home.
Risk assessment for managers.
RSI - repetitive strain injury.
Safe manual handling.
Staying safe with electricity.
Staying safe With hazardous substances.
Staying safe with noise.
Staying safe with vehicles.