Signing Up to the Help & Discussion Forum

To sign up, simply go to http://help.skillsserve.com and click on the sign in option in the top right-hand corner of the page,.  



You will now have the option to sign in via Facebook, Google or Unicorn Training (this option is currently only available on a number sites).  Type your email address into the box to sign up/in with this or to sign up/in via Facebook or Google just click on the corresponding image.

 

If you have typed in an email address that the system doesn't recognise i.e. new user, a box will automatically appear asking for your name. Simply enter your name and click on the Sign Up button.



And now you’re ready to contribute to the Unicorn community forum. It’s as simple as that!

Alternatively, if you have already registered, as soon as you type in your email address, you will be asked to type in your password.


You will notice from the screenshot above that there is also the opportunity to reset your password if you have forgotten it by clicking on the Forgot Password? link.


Accessing the Help & Discussion Forum

Click on the Help & Discussions tlink (widget) on the left-hand side of the page whenever you’re logged into Unicorn LMS. 

 

You will be automatically logged into the forum, meaning you will be able to instantly start asking questions, leave feedback or browse the content on the forum.

When the Help& Discussions box first opens up you are able to:

  • Send an email straight to the Unicorn Help Desk
  • Click on the Browse Articles (user guides) link
  • Give feedback about the site via the Give Feedback link 


If you start to type a keyword into the Message subject of the email box, the system will locate articles relating to that keyword and display them on the left-hand side.  For example, we have used 'report' as a keyword in the screenshot below.  You can jump straight to that article by clicking on it and will often find that it will answer the question you have there and then.



Feedback and Knowledge Base