Locate the User's profile you need to unlock/reset password on. See the How do I find a User? guide if you are unsure how to do this.
Click on the Username link and scroll down the page until you can see the Actions toolbox. Click on the Unlock Account link.
Unlock a User's Account
The popup window should confirm that the account is locked. Click on Unlock.
The account will be unlocked.
Reset a User's PasswordUsers can request a reset password via the login page of the Unicorn LMS however if you need to do it instead, navigate to the Actions toolbox as described above and click on Reset Password.
Click on Submit in the popup window.
The User will receive an email with instructions for resetting their password.